Frequently Asked Questions
Everything you need to know about TRUE performance gear.
How long does shipping take for TRUE equipment?
Standard shipping typically takes 3-5 business days within the continental US, while premium express options are available at checkout for athletes who need gear faster.
What is your return policy on sports apparel?
We offer a 30-day trial period on all apparel. Items must be returned in original condition with tags attached to receive a full refund.
Do you offer a warranty on professional-grade equipment?
Yes, all TRUE performance hardware and equipment come with a 1-year limited warranty against manufacturing defects to ensure you stay in the game.
How do I find the right size for my gear?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring your current equipment or body dimensions and comparing them to our specific TRUE metric charts.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Afterpay to help you invest in your performance over time.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email with a tracking number and a link to our live tracking portal to monitor your delivery status.