Returns & Exchanges

At TRUE, we stand by the quality of our performance gear and offer a hassle-free 30-day return window for all unused sports equipment and apparel. Our goal is to ensure you have the right tools to reach your peak performance, backed by our satisfaction guarantee.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, secure it to the outside of your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, we will process your refund or ship your exchange within 5-7 business days.